Online Consultation

We understand it’s not always possible to get to the clinic or you just have some questions that you’d like to discuss with an expert and get some advice.

​With an online consultation you can have a 30 minute Zoom/Skype appointment for with an experienced Chartered Physiotherapist who will discuss your concerns and offer appropriate advice.

​Following your consultation and if appropriate your physiotherapist will email you suitable exercises so you can get started with your rehabilitation from the comfort of your own home.

​You can book your slot online or call the clinic to arrange an appointment. Payment will be taken by card at the end of the consultation or you can pay in advance by going to

​Make sure you have entered the correct email address and phone number on your patient registration so we can set up the online consultation for you. You will receive Zoom meeting details via email for the consultation unless you have specifically asked us to contact you using Skype. Please make sure we have the correct Skype I.D for you if it is different to your usual email address.

​By booking an online consultation you are giving consent to have such a consultation and agree to our privacy policy.

What To Expect

It is most likely that it will be some time before we will be able to offer a normal face to face physiotherapy service but that doesn’t mean you can’t access our help and expertise. So what can you expect from a remote consultation? Here’s how it works…

Subjective Assessment

We will spend 5-8 minutes asking you questions about your past medical history and general health to get an idea of what you are usually like and screen you for certain medical issues that could influence your diagnosis. We will then talk about the particular issue you are concerned about. This will include things like the mechanism of injury, symptoms, aggravating factors, easing factors and any self management techniques you’ve tried so far.

Objective Assessment

We will ask you to go through a series of movements and observe range of movement, quality of movement and control. As physios we have a particularly keen eye for this kind of thing and can gather a lot of valuable information from just seeing you move. If necessary we will ask you to carry out some simple tests that we will be able to direct you with.

Diagnostic Opinion

We will then discuss the likely diagnosis and differential diagnosis and why we have come to that conclusion using pictures and anatomy models to make things clear for you to understand.


We will talk you through proactive steps you can take to help manage the problem. This might include advice on postures, positions and activities to avoid, exercises you should be doing, ice or heat and how long and where as well as what signs and symptoms to look out for that are normal and something that would require further investigation.

Prescriptive Exercises

After the consultation we will send you an appropriate exercise program straight to your inbox with easy to understand explanations, picture &/or video examples and how many sets and reps you should do of each exercise.

Further Action

If you fit one of the very limited criteria as defined by Public Health England that require a face to face appointment at this time, we will arrange one of these for you. If necessary we will write to your GP if we feel you need additional help with pain relief or perhaps imaging such as X-ray or Ultrasound. We can also arrange MRI scans, however these are usually not required in most instances.

Follow Up

If suitable we can arrange a follow up consultation to progress your rehabilitation and update advice and your exercise prescription accordingly.

What Our Clients Say

Here are some of the things patients have had to say about our clinic and are happy for us to share with you.

"Excellent. Thank you very much. Perfect. As good as a face-to-face without having to travel!"


"Kevin was very professional in his approach; he is helpful and understanding. He taught me a lot about my back, my body and especially pain (and the experience of pain). He reassured me that my back pain was not due to some kind of mechanical glitch and that structurally, everything was alright by assessing my range of motion. This motivated me to resume exercise and focus on recovery and regaining physical strength."

Survey response

Ready to Book a Consultation?

If you would like to know more call the clinic on 01223 350622. Otherwise…